Mobile App Support
Welcome to the Mini Truck Depot Mobile App Support page. If you are experiencing technical difficulties with our Android or Apple application, this is where you can find help!
Contact Support
For technical assistance, bug reports, or feedback regarding the app, please contact us through the contact form right here on our website.
Please include your phone model (e.g., Samsung Galaxy S23) and the Android version or iOS version you are using so we can better assist you. Tell us what happened in as much detail as possible. We aim to respond within 2 to 3 business days.
App USE FAQ
The app isn’t loading pages properly. What should I do?
Ensure you have a stable internet connection. If the issue persists, try closing the app completely and reopening it, or clearing the app cache in your phone’s settings. If this does not work, try restarting your phone then reopening the app. As a final step, try removing the app from your phone completely and then installing it again from scratch.How do I delete my data?
We do not require user accounts to use our app. However, if you have submitted information to us via a contact form within the app and would like it deleted from our records, please contact us here with the first line of your message being “Data Deletion Request.”The data you submit during your conversations with the MTD Mechanic is covered by the privacy policy that you can find here. Please do not share any sensitive or private information in those chats.
- I’m getting general notifications about new inventory that I don’t want to receive anymore. What should I do?
Go into the app settings screen where you will see the option to stop notifications. Click this, and you will get no more general notifications anymore. Note that this will stop all in-app notifications, but not emails. Follow the instructions (below) for the next question to see how to stop those also. - I asked for notifications about specific models, but I don’t want to get them anymore. What should I do?
Go to this page and enter the email address you entered when you subscribed. This will stop any notifications you asked for particular models.Alternatively, click on the link in any of the notification emails you received to do the same.
- I prefer a dark screen look for the app. How do I set that?
To switch between dark and light looks for the app, look at the top right corner of the main screen. If you are in ‘light’ mode, you will see a half-moon icon. Clicking this will switch the app to ‘dark mode’. Similarly, if you are in ‘dark’ mode, you will see a sun icon, which you can click to return to the ‘light’mode.
- Where can I find the settings in the app?
Go to the main screen and you will see a ‘cog’ icon in the top right area. Tap this and you will be taken to the settings screen.
- I can’t find my truck model in the list for the MTD Mechanic.
The MTD Mechanic is designed to provide troubleshooting assistance for owners of brand new or almost new Daihatsu Hijet models, or their equivalent OEM rebadge models, such as the Subaru Sambar and Toyota Pixis Truck. If you own a new Suzuki Carry, or older vehicles from other manufacturers, then then MTD Mechanic will not be able to help you.
- Why is the MTD Mechanic taking so long to answer me?
The MTD Mechanic will answer some questions very quickly. For others, it may take longer. The reason is that although it looks very simple and effortless on the surface, in the background it has to sort a large amount of material, see what is relevant to the situation you describe, and then double-check its answers before reporting back to you. Although MTD Mechanic uses cutting-edge AI to do its work, our accuracy-first, safety-first approach means that it can be a little slower sometimes than you would like. Thank you for being patient when that happens. - Can I trust MTD Mechanic’s answers?
MTD Mechanic is so much more than a basic AI chatbot. We have spent many months working on setting it up with right resources and rules to make sure it has everything it needs to give you a good answer, whether that answer is a detailed, step-by-step explanation of how to do something to maintain your mini truck, or whether that answer is to give an honest “I don’t know” and point you to your mini truck dealer for more help. That being said, we all know that even the best AI in the world still makes mistakes sometimes, so if you are concerned and want to double-check something, please contact the mini truck dealer from whom you bought your mini truck.
Legal Information
You can find our Privacy Policy here, and our Terms of Use here.
Other Questions
If you have any other questions, comments or suggestions about the Mini Truck Depot mobile app, or about buying mini trucks in the USA, please contact us here.
